Terms of service

General information

This website is operated by NÓLO kids.

The Seller and operator of the online store is:

SIA DEXO
Registration No.: 50203682371
VAT No.: LV50203682371
Legal address: Jaunzemju iela 10, Valmiera, LV-4201, Latvia
Email: info@nolokids.lv

Throughout the site, the terms “we”, “us”, “our” and “Seller” refer to SIA DEXO, operating under the NÓLO kids brand.

By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms and Conditions.

Online store terms

By agreeing to these Terms, you confirm that:

  • you are at least the age of majority in your country or have the consent of your legal representative where required;
  • you will not use our products or services for any illegal or unauthorized purpose;
  • you will not violate any applicable laws or regulations when using our website or services.

Products and pricing

We reserve the right to modify or discontinue products at any time and to change prices without prior notice.

We make every reasonable effort to display product colors, images, descriptions, sizes and other information as accurately as possible. However, the appearance of colors and products may vary depending on the device and screen used.

The price applicable to an order is the price displayed on the website at the time the order is placed, subject to correction in the event of an obvious technical or pricing error.

Orders and payments

The Buyer has the right to:

  • receive the products ordered in accordance with the order and these Terms;
  • receive accurate information about products, prices, delivery and applicable conditions;
  • exercise applicable consumer rights, including rights relating to returns, refunds and defective or non-conforming products;
  • contact the Seller regarding an order, complaint, return or other matter related to the purchase.

The Buyer is obliged to:

  • provide accurate and complete information when placing an order;
  • pay the full price of the order and any applicable delivery charges;
  • provide the information reasonably necessary for successful delivery;
  • inspect the received order and inform the Seller of any problem within a reasonable period;
  • use the website and products in accordance with applicable laws and these Terms.

Seller rights and obligations

The Seller has the right to:

  • refuse or cancel orders where permitted by these Terms or applicable law;
  • request additional information where reasonably necessary to process an order or verify a payment;
  • modify the website, product range and prices;
  • suspend access to the website in cases of misuse, fraud or violation of these Terms.

The Seller is obliged to:

  • provide the Buyer with clear information about the products and applicable purchase conditions;
  • process accepted and paid orders within a reasonable period;
  • deliver products in accordance with the order, subject to availability and circumstances outside the Seller's reasonable control;
  • handle returns, refunds and complaints in accordance with applicable law and the policies published on the website;
  • protect personal data in accordance with the Privacy Policy and applicable data protection legislation.

Shipping

Shipping times displayed on the website are estimates and may vary.

The Seller will make reasonable efforts to ensure timely delivery. Delivery may nevertheless be affected by circumstances outside the Seller's reasonable control, including delays caused by shipping carriers, customs procedures or other third parties.

Returns and refunds

Returns, withdrawal rights and refunds are handled in accordance with our Refund Policy and applicable consumer protection legislation.

Nothing in these Terms is intended to limit any mandatory consumer rights that cannot legally be excluded or restricted.

Accuracy of information

We make reasonable efforts to ensure that the information provided on this website is accurate and current.

However, occasional typographical, technical or other errors may occur. Where an obvious error affects an order, we reserve the right to correct the error and, where necessary, contact the Buyer regarding the order.

Third-party services

Certain content, payment methods, delivery services or other services may be provided by third parties.

We are not responsible for third-party services to the extent that such responsibility belongs to the relevant third-party provider under applicable law. This does not affect any mandatory rights the Buyer may have against the Seller.

Personal information

The processing and submission of personal information through the website is governed by our Privacy Policy and applicable data protection legislation.

Dispute resolution

If the Buyer has a complaint or dispute relating to an order, product or service, the Buyer should first contact the Seller at info@nolokids.lv. The Seller and Buyer will make reasonable efforts to resolve the matter through mutual communication and negotiation.

If the dispute cannot be resolved amicably, the Buyer may use any applicable out-of-court dispute resolution procedure or submit the dispute to a competent court in accordance with applicable law.

Nothing in these Terms limits a consumer's right to use any mandatory consumer dispute resolution mechanisms or remedies available under applicable consumer protection legislation.

Limitation of liability

To the maximum extent permitted by applicable law, the Seller shall not be liable for indirect or consequential losses arising from the use of the website or products where such liability may lawfully be excluded.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including mandatory consumer protection rights.

Governing law

These Terms and Conditions and the contractual relationship between the Seller and the Buyer shall be governed by the laws of the Republic of Latvia, without prejudice to any mandatory consumer protection rights that may apply to the Buyer under applicable law.

Any disputes shall be resolved in accordance with the dispute resolution provisions above and applicable law.

Changes to terms

We reserve the right to update or modify these Terms from time to time.

Any updated Terms will take effect upon publication on the website. Changes will not retroactively affect orders already concluded unless required by applicable law.

Contact information

For questions, complaints or other matters regarding these Terms and Conditions, please contact:

SIA DEXO
Registration No.: 50203682371
VAT No.: LV50203682371
Legal address: Jaunzemju iela 10, Valmiera, LV-4201, Latvia
Email: info@nolokids.lv